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SHIPPING QUESTIONS

Here are some FAQ’s about ACTIVE RELEAF WELLNESS shipping methods and policies.

We currently ship all over North America. Note that activereleafusa.com only ships within the United States.

activereleaf.co only ships within Canada.

We are currently displaying live rates from Canada Post, however due to the Canada Post strike we are using alternative couriers CanPar and FedEx. Active Releaf Wellness will cover the difference in cost in all instances as both courier services are more than what is displayed at checkout.

If we have received your payment before 12:00pm (PST) your order will be shipped out the same day. We only process and pack orders MON-FRI between 9:00am-5:00pm(PST). We do not process or pack orders on weekends and statutory holidays.

Estimated shipping times are calculated by FEDEX & Canada Post are periodically updated through their API. Depending on your location and your selected shipping method will determine your cost and arrival time. Every order comes with a tracking number and you can find your tracking number in your COMPLETED email. If you did not receive a COMPLETED email please contact us info@activereleaf.co  Note that we do not guarantee ship times, because we are not the shipping company, and although we will help you with any shipping carrier issues, any refunds must be submitted by the customer.

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RETURN & EXCHANGES

ACTIVE RELEAF WELLNESS stands by all products here you will find our return and exchange policy.

ACTIVE RELEAF WELLNESS will accept returns for refunds on any unopened, unused product, within 14 days after delivery. We offer full refunds on any products that are defective and unusable at the time of delivery. Any refunds for unopened products must have return shipping confirmed before a refund is given. Return shipping on unopened products for refunds is the customers responsibility. If ACTIVE RELEAF WELLNESS requires you to send back any defective products ACTIVE RELEAF WELLNESS will pay the return shipping. All refunds will can be sent through the method that you purchased your order with.
We do not offer refunds if you’re product has been purchased through one of our vendors, you must contact the place of purchase for any refunds for unopened products. If you purchased a defective product through a vendor we ask that you first contact the business you purchased it from before submitting a request to ACTIVE RELEAF WELLNESS. If your defective products complaint cannot be resolved with the place of purchase, ACTIVE RELEAF WELLNESS will replace your order.

ACTIVE RELEAF WELLNESS will exchange any unopened, unused products within 21 days of delivery. Options for exchanges will be in the form of direct product and its value or a credit in the form of a coupon or account funds. The customer is responsible for return shipping.

Yes. Sale items have the same exchange and return policy but will reflect the sale price of the products.

Email us at: info@activereleaf.co

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PAYMENT QUESTIONS

ACTIVE RELEAF WELLNESS offers credit card payments with VISA and MASTERCARD, VISA DEBIT, MASTERCARD DEBIT and is safely safely processed through PaySafe payment gateway through Mercco bank. Our site and servers do not hold any of your credit card information it is only processed using PaySafe and Mercco banking systems.

We have also added a secondary credit card, debit through Elavon and Converge Pay. You can securely checkout with VISA, MASTERCARD, AMERICAN EXPRESS, VISA DEBIT, MASTERCARD DEBIT

We have removed the option to pay with Interac E-Transfer, however using your debit card or credit card will be the easiest and fastest way to complete your transaction with ACTIVE RELEAF WELLNESS INC.

Although we no longer offer at checkout the option to use INTERAC E-TRANSFER please feel free to email us at info@activereleaf.co and we can help arrange an order for you.